Permanent
Technical Support Coordinator - £45K base + Private Health Insurance + Central London Office.
My client is looking for a Technical Support Coordinator. They have been selling their chargers to consumers since mid 2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of Octopus Energy, Volvo Benelux, VW UK, Smart Home Charge and other innovative brands.
They are now scaling up the business and are building out the team for rapid growth. If you’re interested in joining a fast-growing cleantech venture on a journey to speed up the global transition to clean energy, read on.
Your Role:
You’ll be managing a small team responsible for the customer journey from the point of receiving installation survey information to the point of installations being scheduled.
Your Responsibilities:
· Assess and technically review customer installation survey information, and identify any missing information required for installation partners to accurate quote for works.
· Manage the smart allocation of customers to installation partners, based on performance, coverage, and capacity.
· Review quotations from installation partners, to ensure works are costed accurately.
· Manage and monitor customer grant applications.
· Manage junior team members and be responsible for the teams KPI’s being met.
· Analyze current processes and information, identify areas for improvement, and develop effective solutions to implement change.
Requirements:
· Have a strong electrical understanding of EV charging installations, and the requirements under BS7671 and IET Wiring regulations.
· Excellent communication skills, to engage with internal teams (such as customer service and data insights) and external stakeholders (such as installation partners).
· Be a customer champion and ensure to prioritize a superior customer experience.
Our benefits:
· Competitive salary and bonus
· Hybrid office / remote-working practices
· Beautiful central London office with outside space
· Private Health Insurance
· Aegon Pension Scheme
· Life Assurance Scheme with death in service benefit of 4x salary
· Income Protection Scheme for long term illness
· Ride to Work Scheme
· Payroll Giving Scheme
· Season Ticket Loan to spread cost of travel over 12 month
If you know someone who would be interested please contact me.
📲 07725455949
💻 alex@e-volvetalent.com
technical support coordinator, ev charging, electric vehicle charging, EV, ev installation, charging installation