Permanent
Junior Technical Support - Base Salary up £35K - Hybrid - London Office - Private Health Insurance
My client has been selling their chargers to consumers since mid 2019 and has had exponential growth since. They are now operating in multiple countries and have partnerships with the likes of Octopus Energy, Volvo Benelux, VW UK, Smart Home Charge and other innovative brands.
They are scaling up the business and are building out the team. If you’re interested in joining a fast-growing cleantech venture on a journey to speed up the global transition to clean energy please read on!
Your Role:
You’ll be facilitating resolutions to any issues raised (technical or otherwise) relating to ongoing installations, liaising with installation partners and internal customer services teams.
Responsibilities:
· Act as a point of contact fo installation partners, to raise any technical queries regarding installations.
· Support customer services teams in escalating any issues (technical or otherwise), relating to customer queries for ongoing installations.
· Conduct technical reviews on complaints raised by customer services teams, regarding issues with installations, and facilitate resolutions with installation partners.
· Identify trends with common issues raised by installation partners and customer services teams, and help develop solutions to prevent reoccurrence.
· Identify opportunities for process improvement.
Requirements:
· Have a strong electrical understanding of EV charging installations, and the requirements under BS7671 and IET Wiring regulations.
· Excellent communication skills, to engage with internal teams (such as customer service and data insights) and external stakeholders (such as installation partners).
Also Included:
If you know someone suitable for the role please reach out.
Alex Crewdson
07725455949
Project manager, ev charging, ev installation, electric vehicle, ev charging payment, ev jobs, ev opportunity, charging mobility, smart charging, future charging